Why is interaction in the game so difficult?

In the game it is essential to use the global chat, whether to set up groups or sell things or search for a clan and so on.
But in this game not the interaction, it gives the feeling that it’s everyone for themselves, I’ve lost count of how many times I spoke in the chat and not even an answer. I know that the chat must be improved many features to facilitate the use, but the way it is already doing many things, is the game already dead before it was actually born?