I tend to agree that as far as excuses go it was generally poor, albeit understandable. VR is in the headspace where any news that they give should be good news. Their concern was that for the majority of players this would be bad news for them and produce disinterest for the game if they we’re going to be so selective.
Moving forward, I’m sure that they will take this experience into account. They’re a generally new company as far as game design goes. This is their first major project produced by them. With indie brands you should expect the flow not to be exactly like other brands.
Where people got it in their heads that game development, production, deadlines, communications, etc. was all common knowledge is beyond me. There’s no rulebook or guideline for this. VR is a team with their own protocols working with GW’s select guidelines and expectations.